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Experience - There is no question that DP has vast experience in the gaming industry, but as another poster has said, DP and Acclaim is a new comer to the MMORPG platform. In theory their whole business and gaming model of bringing exciting and new MMORPGs from Asia and repackaging it suit the Western market has great appeal, but in practice, they have stumbled along and often underestimating the task and challenge at hand.
The initial slick website and the leadup to the launch was refreshing and promised to inject new energy into the f2p MMORPG market, it soon became apparent that beneath the smooth veneer, there was still alot of problems that were overlooked.
The OB launch was delayed for quite some time and when it was released, the client was riddled with fatal errors that were not addressed for several weeks despite the amount of complaints from players. Apparently Acclaim staff lacked the technical expertise to "patch" the client and had to bringing in specialists from Korea to address the issue and thus the delay.